Country Manager

Offerte di lavoro a Dubai e negli Emirati Arabi. Cercasi Country Manager

Location: United Arab Emirates
Job Category: Transportation / Logistics
Ref #: TRL–0190
PostedOn: 11/18/2012
Job Description:
– Achieving revenue and profitability targets as per the AOP for the Household Goods.
– Moving business of Writer Relocations.
– Develop and execute Country/ Branch strategy.
– Lead the annual business planning exercise for the HHG Moving business for the Country/Branch for sales and operations.
– Review Business Performance as per the AOP Strategy and Performance against Objectives and take requisite action plan.
– Identifying and monitoring performance of account management program.
– Managing customer escalations as per the companys escalation matrix.
– Monitor Market Positioning vis a vis the Competitors.
– Provide Inputs on Pricing after analyzing Markets.
– Promotes and maintains positive relations with partners, vendors and any other external stakeholders.
– Manage end–to–end business development and operations for the branch with 60% focus on operations and 40% focus on business development/CRM/Sales.
– Develop sales and operations plans on an annual, quarterly and monthly, weekly basis at Branch level.
– Monitor the operations performance weekly with the team and implement relevant action plans.
– Develop peak season operations plan, including capacity building in terms of infrastructure and manpower.
– Manage a team of sales managers and surveyors for generating business at the branch.
– Manage servicing of agent business.
– Supervise White glove moves execution –including meeting shippers as per defined policy.
– Manage shipper and account escalations as per the escalation matrix.
– Manage day–to–day administration of the branch in terms of facilities, local issues and regulatory compliance.
– Responsible for coordinating commercial for the rate negotiation and approved agreement.
– Manage day–to–day administration of the branch in terms of facilities, local issues and regulatory compliance.
– Managing Cross selling of Office Shifting, Orientation and Groupage Business.
– Monitor and Deliver Collections as per plan and ensure that they do not exceed 90 days.
– Review performance of the Minor Branches.
– Plan and Monitor the delivery of the Weekly Activity Plan (Account servicing, prospecting, enquiry servicing).
– implement relevant action plans based on the performance and customer feedback.
– Managing geographic expansion within their allocated region, through extension of network within the country/region.
– Managing relationships with top 3–5 strategic accounts within the country/Branch.
– Recruit, develop and retain the branch sales and operations teams.
– Create an atmosphere that promotes teaming, moral and ethical business conduct.
– Provide direction, motivation and training to the team to ensure optimum performance.
– Maintain and improve product and process quality as per Quality Management Program.
– Adhere to the quality management process.
– Manage complaints & ensure the corrective action taken and informed.
– Review enquiry status updated by Sales team.
– Ensure Survey process for enquiries and coordinate for Pricing.
– Accountable for Local pricing & Quote.
– Ensure Timely approval of invoice & collection.
Experience: 10+ Years
Education: Masters Degree
Responsibilities: We are urgently looking for Country Manager.
Skills: Qualification:

1. Graduate / MBA or Post graduate diploma in management.
2. Should have min 15 yrs of experience in business development/CRM/Sales.
3. Profit Centre management experience desirable though not essential.

Skills, special expertise

1. Negotiation skills.
2. Excellent orator.
3. Planning and Organizing skills.
4. Excellent at written communication.
5. Customer centricity.

Previous experience:–

1) Should have handled office shifting, orientation and groupage business.
2) Experience in developing business in international market particularly in UAE.

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