Customer Care

Offerte di lavoro a Dubai e negli Emirati Arabi. Cercasi Customer Care

Location: United Arab Emirates
Job Category: Technology
Ref #: TEC–0096
PostedOn: 3/7/2013
Job Description:
Job Duties will include:–

– Deal directly with customer either by telephone, electronically and face to face.
– Respond promptly to customer inquires.
– Handle and resolve customer complaints.
– Obtain and evaluate all relevant information to handle product and service inquires.
– Provide pricing and delivery information.
– Perform customer verification.
– Set up the new customer accounts.
– Process orders, forms, applications and request.
– Manage customer accounts.
– Keep records of customer interactions and transactions.
– Prepare and distribute customer activity reports.
– Maintains customer database.
– Manage administration.
– Communicate and coordinate with internal departments.
– Follow up, collection and allocation of payments, prepare bank deposit.
– Carry out billing, collection and reporting activities according to the specific deadlines.
– Complete accurately all necessary documentation for shipping and customer clearance
– Track, trace the purchase order to ensure on time arrival.
Experience: 1 – 5 Years
Education: Bachelors Degree
Responsibilities:
TAZZETTI – is a recognized international leading group of companies established in 1909 operating in the business of refrigerants and specialty gases, environmental technologies and services .

Skills:
– 28–35 years old.
– Graduate degree.
– Minimum of 3 years in the role.
– Ability to independently prioritize and manage multiple tasks.
– Excellent English verbal and written and interpersonal communication skills.
– Aptitude for customer care and negotiation skills.
– Knowledge of customer service principles and practices.
– Problem analyst and problem solving.
– Ability to work both independently and within a team.
– Flexible attitude and willing to work overtime, as needed.
– Proficient in PowerPoint, Excel, Word, and Outlook.
– Driving license available.
– To adhere to existing working practices, methods ,procedures, undertake relevant training and development activities and to respond positively to new and alternative systems.
– Extremely detail oriented. Must be able to organize maintenance of digital file , to manage contract and accountant documents.
– Preferred a person that came from START UP EXPERIENCE in a medium company.
– Flexible at independent.
– Strong open mind.
– Ethic aspect (responsible person).

>Read the original post and apply here

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