Shop Manager

Offerte di lavoro a Dubai e negli Emirati Arabi. Cercasi Shop Manager

Location: United Arab Emirates
Job Category: Retail
Ref #: RTL–0313
PostedOn: 8/15/2013
Job Description: Key Accountabilities
*Customers
– Promote quality of customer service among staff through training and by acting as a positive role model
– Create “seamless customer service” by making every effort to find merchandise for customers even if an item is not in stock
* People
– Hire people who are passionate about our products and philosophy and maintain employee attitude and morale by recognizing outstanding performance and service and by motivating and developing staff
– Maintain staff levels that allow for the best possible customer service
– Execute performance evaluations and goal assessments
– Prepare the work schedule to ensure that the store goals will be met through appropriate planning and organization of staff and manage absences and health management with HR
– Provide an “open door” policy where employees are free to express their concerns and feelings without fear of retribution or ill will
– Hold weekly staff meetings and submit notes to Area Retail Manager
* Operations
– Ensure that company policy & procedures are communicated in a timely manner & adhered to accordingly
– Work with other departments on developing plans, and implement them
– Ensure that the store is in compliance with all Airport, State and Federal employment laws
– Monitor a loss prevention program to protect the companys inventory and assets
* Finance
– In conjunction with the Area Retail Manager, formulate the fiscal revenue, expense and profit goals, as well as the inventory levels for the store
– Ensure that goals will be met through appropriate planning and organization of staff, inventory, and expenses and making staff aware of sales goals
– Review the stores progress on a monthly basis with the Area Retail Manager

Experience: 5 – 10 Years
Education: Bachelors Degree
Responsibilities: Key Accountabilities
*Customers
– Promote quality of customer service among staff through training and by acting as a positive role model
– Create “seamless customer service” by making every effort to find merchandise for customers even if an item is not in stock
* People
– Hire people who are passionate about our products and philosophy and maintain employee attitude and morale by recognizing outstanding performance and service and by motivating and developing staff
– Maintain staff levels that allow for the best possible customer service
– Execute performance evaluations and goal assessments
– Prepare the work schedule to ensure that the store goals will be met through appropriate planning and organization of staff and manage absences and health management with HR
– Provide an “open door” policy where employees are free to express their concerns and feelings without fear of retribution or ill will
– Hold weekly staff meetings and submit notes to Area Retail Manager
* Operations
– Ensure that company policy & procedures are communicated in a timely manner & adhered to accordingly
– Work with other departments on developing plans, and implement them
– Ensure that the store is in compliance with all Airport, State and Federal employment laws
– Monitor a loss prevention program to protect the companys inventory and assets
* Finance
– In conjunction with the Area Retail Manager, formulate the fiscal revenue, expense and profit goals, as well as the inventory levels for the store
– Ensure that goals will be met through appropriate planning and organization of staff, inventory, and expenses and making staff aware of sales goals
– Review the stores progress on a monthly basis with the Area Retail Manager

Skills: 5 years of retail experience with at least 3 years of experience in a management / supervisory role

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