Consultant

Italiano:

Offerte di lavoro a Dubai e negli Emirati Arabi. Cercasi Consultant

Location: United Arab Emirates
Job Category: Health Care
Ref #: HC–0496
PostedOn: 5/8/2012
Job Description: The Client Improvement Manager (CIM) is responsible for partnering with patient satisfaction clients to develop strategies that drive improvement and acting as the principle improvement consultant for patient satisfaction client contacts. The CIM will be a service excellence and performance improvement expert and will have direct accountability for client satisfaction and retention. The CIM will work cross–functionally with the sales executive build and execute the account and service plan that supports the overall account strategy, while working closely with the Account Manager to assure services are setup, maintained and delivered in the form that meets the clients’ needs and is within the scope of the account plan / contract. The CIM will build relationships with client contacts at all levels of the organization and ensure that services are delivered in a manner that meets clients’ strategic business needs. The CIM will provide intensive guidance and consultation to client contacts at the system and site level for improving their delivery of care and will provide training and education related to Press Ganey services, tools and resources.

Primary responsibilities include:
– Evaluate, assess and deliver services that align with clients’ strategic business needs.
– Establish rapport and credibility and maintain relationships with key client contacts at all levels of the organization.
– Identify the appropriate owner and stakeholders within the client organization for implementation of a solution.
– Collaborate with client to interpret Press Ganey patient satisfaction data / reports and to identify opportunities and provide guidance related to patient satisfaction improvement efforts.
– Identify the cause of a problem and direct improvement efforts towards that cause.
– Make specific and actionable recommendations for improvement for the client based on CIM knowledge of the clients’ needs.
– Establish an actionable goal with the client and provide guidance and coaching towards completion of that goal including identification of potential barriers to success.
– Conduct virtual an in–person training and education sessions for clients either one–on–one or in groups.
– Create and document the partnership plan for each client articulating the organizational goals, recommended actions, how they will be implemented by the client and supported by the CIM. Ensure the partnership plan directly supports the account plan for the client.
– Create and document the service plan for each client articulating the CIM’s plan for supporting each account including the amount of frequency of improvement support to be provided.
– Lead any service recovery efforts related to the delivery of services.
– Support sales executive in identifying cross / up selling opportunities.
– Communicate a variety of initiatives to the client as appropriate.

Position Requirements:–

– Bachelor’s degree in a related field is required. Master’s Degree preferred.
– 5 – 8 years of performance/process improvement, or consulting experience in a healthcare environment required. Experience in a hospital and/or clinic setting preferred.
– Ability to travel 50% of the time to client locations including at least four trips annually to the Middle East.
– Excellent strategic thinking skills and ability to demonstrate value to various key account contacts.
– Proven excellence in the support and service to complex and demanding customers.
– Superior problem solving ability, preferably within a customer environment.
– Superior project management, time management and organizational skills and the ability to quickly adapt to multiple priorities.
– Strong analytical and critical thinking ability.
– Excellent written and verbal communication skills including formal presentations to multiple levels of client companies.
– Demonstrated interviewing and consulting skills including the ability to propose action to a client with confidence and influence a client’s decision.
– Demonstrated relationship building skills.
– Proven teambuilding ability to ensure adequate resources are brought to bear to meet client needs from throughout the organization.
– Strong attention to detail.
– Proficiency with Microsoft Office (Word, Excel, Outlook, Power Point etc.).
– Fluency in Arabic Strongly preferred.
Experience: 1 – 5 Years
Education: Bachelors Degree
Responsibilities: The Client Improvement Manager (CIM) is responsible for partnering with patient satisfaction clients to develop strategies that drive improvement and acting as the principle improvement consultant for patient satisfaction client contacts. The CIM will be a service excellence and performance improvement expert and will have direct accountability for client satisfaction and retention. The CIM will work cross–functionally with the sales executive build and execute the account and service plan that supports the overall account strategy, while working closely with the Account Manager to assure services are setup, maintained and delivered in the form that meets the clients’ needs and is within the scope of the account plan / contract. The CIM will build relationships with client contacts at all levels of the organization and ensure that services are delivered in a manner that meets clients’ strategic business needs. The CIM will provide intensive guidance and consultation to client contacts at the system and site level for improving their delivery of care and will provide training and education related to Press Ganey services, tools and resources.

Primary responsibilities include:
– Evaluate, assess and deliver services that align with clients’ strategic business needs.
– Establish rapport and credibility and maintain relationships with key client contacts at all levels of the organization.
– Identify the appropriate owner and stakeholders within the client organization for implementation of a solution.
– Collaborate with client to interpret Press Ganey patient satisfaction data / reports and to identify opportunities and provide guidance related to patient satisfaction improvement efforts.
– Identify the cause of a problem and direct improvement efforts towards that cause.
– Make specific and actionable recommendations for improvement for the client based on CIM knowledge of the clients’ needs.
– Establish an actionable goal with the client and provide guidance and coaching towards completion of that goal including identification of potential barriers to success.
– Conduct virtual an in–person training and education sessions for clients either one–on–one or in groups.
– Create and document the partnership plan for each client articulating the organizational goals, recommended actions, how they will be implemented by the client and supported by the CIM. Ensure the partnership plan directly supports the account plan for the client.
– Create and document the service plan for each client articulating the CIM’s plan for supporting each account including the amount of frequency of improvement support to be provided.
– Lead any service recovery efforts related to the delivery of services.
– Support sales executive in identifying cross / up selling opportunities.
– Communicate a variety of initiatives to the client as appropriate.
Skills: Skills and Requirements:–

– Bachelor’s degree in a related field is required. Master’s Degree preferred.
– 5 – 8 years of performance/process improvement, or consulting experience in a healthcare environment required. Experience in a hospital and/or clinic setting preferred.
– Ability to travel 50% of the time to client locations including at least four trips annually to the Middle East.
– Excellent strategic thinking skills and ability to demonstrate value to various key account contacts.
– Proven excellence in the support and service to complex and demanding customers.
– Superior problem solving ability, preferably within a customer environment.
– Superior project management, time management and organizational skills and the ability to quickly adapt to multiple priorities.
– Strong analytical and critical thinking ability.
– Excellent written and verbal communication skills including formal presentations to multiple levels of client companies.
– Demonstrated interviewing and consulting skills including the ability to propose action to a client with confidence and influence a client’s decision.
– Demonstrated relationship building skills.
– Proven teambuilding ability to ensure adequate resources are brought to bear to meet client needs from throughout the organization.
– Strong attention to detail.
– Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint etc.).
– Fluency in Arabic strongly preferred.

Read the original post

MonsterGulf è un branch internazionale della società di recruitment Monster. Le offerte di lavoro spaziano in vari settori: dall’edilizia al settore bancario e assicurativo, al real estate.
Per lavorare a Dubai e negli Emirati arabi non è necessario l’arabo, ma sicuramente una conoscenza dell’inglese che consenta un buon livello di comunicazione (almeno un livello B2) è fondamentale per la sopravvivenza in un luogo dove l’italiano non è parlato.
MonsterGulf è un branch internazionale della società di recruitment Monster. Le offerte di lavoro spaziano in vari settori: dall’edilizia al settore bancario e assicurativo, al real estate.
Per lavorare a Dubai e negli Emirati arabi non è necessario l’arabo, ma sicuramente una conoscenza dell’inglese che consenta un buon livello di comunicazione (almeno un livello B2) è fondamentale per la sopravvivenza in un luogo dove l’italiano non è parlato.

English:

Job offer in Dubai and UAE. We are lloking for Consultant

Location: United Arab Emirates
Job Category: Health Care
Ref #: HC–0496
PostedOn: 5/8/2012
Job Description: The Client Improvement Manager (CIM) is responsible for partnering with patient satisfaction clients to develop strategies that drive improvement and acting as the principle improvement consultant for patient satisfaction client contacts. The CIM will be a service excellence and performance improvement expert and will have direct accountability for client satisfaction and retention. The CIM will work cross–functionally with the sales executive build and execute the account and service plan that supports the overall account strategy, while working closely with the Account Manager to assure services are setup, maintained and delivered in the form that meets the clients’ needs and is within the scope of the account plan / contract. The CIM will build relationships with client contacts at all levels of the organization and ensure that services are delivered in a manner that meets clients’ strategic business needs. The CIM will provide intensive guidance and consultation to client contacts at the system and site level for improving their delivery of care and will provide training and education related to Press Ganey services, tools and resources.

Primary responsibilities include:
– Evaluate, assess and deliver services that align with clients’ strategic business needs.
– Establish rapport and credibility and maintain relationships with key client contacts at all levels of the organization.
– Identify the appropriate owner and stakeholders within the client organization for implementation of a solution.
– Collaborate with client to interpret Press Ganey patient satisfaction data / reports and to identify opportunities and provide guidance related to patient satisfaction improvement efforts.
– Identify the cause of a problem and direct improvement efforts towards that cause.
– Make specific and actionable recommendations for improvement for the client based on CIM knowledge of the clients’ needs.
– Establish an actionable goal with the client and provide guidance and coaching towards completion of that goal including identification of potential barriers to success.
– Conduct virtual an in–person training and education sessions for clients either one–on–one or in groups.
– Create and document the partnership plan for each client articulating the organizational goals, recommended actions, how they will be implemented by the client and supported by the CIM. Ensure the partnership plan directly supports the account plan for the client.
– Create and document the service plan for each client articulating the CIM’s plan for supporting each account including the amount of frequency of improvement support to be provided.
– Lead any service recovery efforts related to the delivery of services.
– Support sales executive in identifying cross / up selling opportunities.
– Communicate a variety of initiatives to the client as appropriate.

Position Requirements:–

– Bachelor’s degree in a related field is required. Master’s Degree preferred.
– 5 – 8 years of performance/process improvement, or consulting experience in a healthcare environment required. Experience in a hospital and/or clinic setting preferred.
– Ability to travel 50% of the time to client locations including at least four trips annually to the Middle East.
– Excellent strategic thinking skills and ability to demonstrate value to various key account contacts.
– Proven excellence in the support and service to complex and demanding customers.
– Superior problem solving ability, preferably within a customer environment.
– Superior project management, time management and organizational skills and the ability to quickly adapt to multiple priorities.
– Strong analytical and critical thinking ability.
– Excellent written and verbal communication skills including formal presentations to multiple levels of client companies.
– Demonstrated interviewing and consulting skills including the ability to propose action to a client with confidence and influence a client’s decision.
– Demonstrated relationship building skills.
– Proven teambuilding ability to ensure adequate resources are brought to bear to meet client needs from throughout the organization.
– Strong attention to detail.
– Proficiency with Microsoft Office (Word, Excel, Outlook, Power Point etc.).
– Fluency in Arabic Strongly preferred.
Experience: 1 – 5 Years
Education: Bachelors Degree
Responsibilities: The Client Improvement Manager (CIM) is responsible for partnering with patient satisfaction clients to develop strategies that drive improvement and acting as the principle improvement consultant for patient satisfaction client contacts. The CIM will be a service excellence and performance improvement expert and will have direct accountability for client satisfaction and retention. The CIM will work cross–functionally with the sales executive build and execute the account and service plan that supports the overall account strategy, while working closely with the Account Manager to assure services are setup, maintained and delivered in the form that meets the clients’ needs and is within the scope of the account plan / contract. The CIM will build relationships with client contacts at all levels of the organization and ensure that services are delivered in a manner that meets clients’ strategic business needs. The CIM will provide intensive guidance and consultation to client contacts at the system and site level for improving their delivery of care and will provide training and education related to Press Ganey services, tools and resources.

Primary responsibilities include:
– Evaluate, assess and deliver services that align with clients’ strategic business needs.
– Establish rapport and credibility and maintain relationships with key client contacts at all levels of the organization.
– Identify the appropriate owner and stakeholders within the client organization for implementation of a solution.
– Collaborate with client to interpret Press Ganey patient satisfaction data / reports and to identify opportunities and provide guidance related to patient satisfaction improvement efforts.
– Identify the cause of a problem and direct improvement efforts towards that cause.
– Make specific and actionable recommendations for improvement for the client based on CIM knowledge of the clients’ needs.
– Establish an actionable goal with the client and provide guidance and coaching towards completion of that goal including identification of potential barriers to success.
– Conduct virtual an in–person training and education sessions for clients either one–on–one or in groups.
– Create and document the partnership plan for each client articulating the organizational goals, recommended actions, how they will be implemented by the client and supported by the CIM. Ensure the partnership plan directly supports the account plan for the client.
– Create and document the service plan for each client articulating the CIM’s plan for supporting each account including the amount of frequency of improvement support to be provided.
– Lead any service recovery efforts related to the delivery of services.
– Support sales executive in identifying cross / up selling opportunities.
– Communicate a variety of initiatives to the client as appropriate.
Skills: Skills and Requirements:–

– Bachelor’s degree in a related field is required. Master’s Degree preferred.
– 5 – 8 years of performance/process improvement, or consulting experience in a healthcare environment required. Experience in a hospital and/or clinic setting preferred.
– Ability to travel 50% of the time to client locations including at least four trips annually to the Middle East.
– Excellent strategic thinking skills and ability to demonstrate value to various key account contacts.
– Proven excellence in the support and service to complex and demanding customers.
– Superior problem solving ability, preferably within a customer environment.
– Superior project management, time management and organizational skills and the ability to quickly adapt to multiple priorities.
– Strong analytical and critical thinking ability.
– Excellent written and verbal communication skills including formal presentations to multiple levels of client companies.
– Demonstrated interviewing and consulting skills including the ability to propose action to a client with confidence and influence a client’s decision.
– Demonstrated relationship building skills.
– Proven teambuilding ability to ensure adequate resources are brought to bear to meet client needs from throughout the organization.
– Strong attention to detail.
– Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint etc.).
– Fluency in Arabic strongly preferred.

Read the original post

My.monstergulf.com – The Gulf branch of the international recruitment company, Monster. Jobs are available in any sectors: from construction and banking to real estate, and it’s possible to seek jobs through function, region or industry. The site also allows you to upload your CV and offers plenty of job seekers tips and advice.

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